Effective date: February 27, 2026 · Last updated: March 9, 2026
MetalMetric ("we," "us," "our") operates the website at metalmetric.com and its associated services. MetalMetric is an independently owned and bootstrapped company. We built this platform as precious metals collectors ourselves, and we treat your data with the same care we'd expect for our own.
By using MetalMetric, you also agree to our Terms of Use, which governs acceptable use of the service.
We collect only what is necessary to operate the service. Here is a complete accounting:
| Data Type | Purpose | Stored By |
|---|---|---|
| Email address | Account creation, login, transactional emails (receipts, alerts) | Clerk (authentication) |
| Name (if provided) | Displayed in your account profile | Clerk |
| Vault items & portfolio data | Storing and displaying your collection, calculating values | Neon (PostgreSQL database) |
| Payment information | Processing subscriptions (Pro, Elite) | Stripe (we never see your full card number) |
| Email subscription preferences | Sending price alerts and product updates you opted into | MailerSend |
| Dealer account information | Operating the dealer portal, QR receipt system, and affiliate tracking | Neon (PostgreSQL database) |
| Page views & session data (anonymized) | Understanding aggregate site usage to improve the product | Google Analytics (IP anonymized) |
We do not collect browsing history, device fingerprints, location data, or behavioral profiles. Server logs (IP address, timestamp, page requested) are automatically generated by our hosting provider and are not used for tracking or profiling.
We understand that your vault contains sensitive information about your precious metals holdings. We take this responsibility seriously.
MetalMetric employees, contractors, and automated systems do not access the contents of your vault — not for analytics, not for product development, not for marketing, and not for any other purpose.
Your vault data is stored in an encrypted database. It is read only when you request it through the application (loading your vault, calculating values, generating reports). No human at MetalMetric views this data.
The only exception: if you contact our support team and explicitly ask us to help troubleshoot a specific vault item, we may access that item with your written permission, and only for the duration needed to resolve your issue.
MetalMetric uses Google Analytics with IP anonymization enabled. This means we can see aggregate information such as which pages are visited and general geographic regions (country level), but we cannot identify individual users from this data. No vault data, portfolio values, or account information is ever shared with Google Analytics.
Google Analytics sets cookies to measure sessions. These are analytics cookies, not advertising cookies — they are never used for ad targeting or retargeting. You can opt out at any time using the Google Analytics Opt-out Browser Add-on.
Beyond Google Analytics, we use no other analytics platforms, no Facebook Pixel, and no behavioral tracking of any kind.
We believe it is important to be explicit about what we will never do with your data:
If you are a registered MetalMetric dealer, additional data is collected to operate the dealer portal:
Dealer listings are publicly visible on /dealers. If you are a dealer and wish to update or remove your listing, contact us at the address below.
We rely on a small number of trusted third-party services to operate MetalMetric. Each is used for a specific, limited purpose:
These services process data only as necessary to provide their specific function. We do not grant any third party access to your vault data beyond what is technically required for database hosting.
All data transmitted between your browser and MetalMetric is encrypted using TLS (HTTPS) on every request. Your vault data is stored in an encrypted PostgreSQL database with SSL enforced on all connections, accessible only to authenticated application requests.
Authentication tokens are issued by Clerk using industry-standard JWTs signed with RSA-256 keys and verified on every request. Payment data is handled entirely by Stripe, which is PCI DSS Level 1 certified — the highest level of payment security certification.
While no system is perfectly immune to breach, we take every reasonable precaution to protect your data. If we ever become aware of a data breach that affects your information, we will notify you promptly via the email address associated with your account.
We retain your account and vault data for as long as your account is active. If you cancel your subscription, your data remains intact — you simply revert to the free tier. Your vault items are never deleted due to a subscription change.
If you choose to delete your account entirely, we will permanently delete all associated data — including vault items, portfolio history, and personal information — within 30 days. Some data may persist in encrypted database backups for up to 90 days, after which it is automatically purged.
MetalMetric uses the following cookies:
__session) — Maintains your authenticated login. Set by Clerk. Expires when your session ends._ga, _ga_*) — Set by Google Analytics to measure page visits. IP is anonymized. You can opt out via the Google Analytics opt-out add-on.We do not use advertising cookies, retargeting cookies, or any form of cross-site tracking cookies.
Regardless of where you are located, we extend the following rights to all MetalMetric users:
To exercise any of these rights, email us at the address listed below.
MetalMetric is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has created an account, we will promptly delete the account and all associated data.
If we make material changes to this privacy policy, we will notify you by email at least 14 days before the changes take effect. Minor clarifications or formatting changes may be made without notice, but the effective date at the top of this page will always reflect the latest revision.
We will never retroactively weaken your privacy protections without your explicit consent.
If you have questions about this privacy policy, your data, or anything else, reach us at:
Email:
Website: metalmetric.com
We aim to respond to all privacy-related inquiries within 48 hours.